Security Center

The information provided in our Security Center will give you the knowledge and the tools to protect yourself and your business.

The security of your money and identity is important. Lets work together to protect it.  Preventing financial fraud is a shared responsibility and the information provided in our Security Center will give you the knowledge and the tools to protect yourself and your business. Highland Bank will never request personal information by phone or email.  Additionally, we will never request you to update personal or account information through links within an email.

Identity Theft

Identity Theft occurs when someone obtains another person's personal identifying information, without lawful authority, for economic gain or criminal purposes.

Stay alert for signs of identity theft, including:

  • Accounts you didn't open and debts on your accounts that you can't explain.
  • Fraudulent or inaccurate information on your credit reports, including accounts and personal information, like your Social Security number, address(es), name or initials, and employers.
  • Failing to receive bills or other mail. Follow up with creditors if your bills don't arrive on time. A missing bill could mean an identity thief has taken over your account and changed your billing address to cover his tracks.
  • Receiving credit cards that you didn't apply for.
  • Being denied credit or being offered less favorable credit terms, like a high interest rate, for no apparent reason.
  • Getting calls or letters from debt collectors or businesses about merchandise or services you didn't buy.

Learn about Highland Bank's ID Theft Procedure »


"Phishing" (as in 'fishing' for confidential information) is a general term for criminals' creation and use of e-mails and websites - designed to look like e-mails and websites of well-known legitimate businesses, financial institutions, and government agencies - in order to deceive Internet users into disclosing their bank and financial account information or other personal data such as usernames and passwords. The "phishers" then take that information and use it for criminal purposes, such as identity theft and fraud.

  • Avoid becoming a victim of Phishing:
  • Watch and closely monitor your email for phishing and fraudulent links
  • Don't click on links within emails that ask for your personal information
  • Be aware that phishing can also happen by phone, scammers can make the same false claims and ask for your personal information over the phone.
  • Protect your computer with spam filters, anti-virus and anti-spyware software, and a firewall, and keep them up to date.
  • Only open email attachments if you're expecting them and know what they contain.
  • Be suspicious if someone contacts you unexpectedly and asks for your personal information.

If you've been hooked by a Phisher, act immediately.

  • Report phishing even if you aren't a victim. If you suspect an email or website is fraudulent, please notify the company or agency that the phisher was impersonating.
  • You may also contact the Internet Crime Complaint Center, a partnership between the FBI and the National White Collar Crime Center, at
  • If you receive a Highland Bank email and suspect phishing, contact the Highland Bank Customer Support Center by calling 1–877–457–1305.

Cyber Security

Now that digital devices are so common in our daily lives that we often take them for granted, smart cyber security practices are essential. Knowing what your risks are and incorporating these basic will help protect you from cyber thieves.

Computer Safety And Security

  • Avoid downloading programs from unknown sources.
  • Keep your computer operating system up to date to ensure the highest level of protection.
  • Install a personal firewall on your computer.
  • Install, run, and keep anti-virus and other software updated.
  • Turn your computer off completely when you are finished using it — don’t leave it in sleep mode.
  • Conduct online banking activities on secure computers only. Public computers (computers at internet cafes, copy centers, etc.) should be used with caution, due to shared use and possible tampering.
  • Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure.
  • Ensure your computer software and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate.

Internet Tips

  • Use secure websites for transactions and shopping. Shop with merchants you know and trust. Make sure internet purchases are secured with encryption to protect your account information. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window, or “https://…” in the address bar of the website. The “s” indicates “secured” and means the web page uses encryption.
  • Always log off from online banking and any website after using your credit or debit card, or other sensitive information. If you cannot log off, quit your browser to prevent any potential unauthorized access to your account information.
  • Close your browser when you’re not using the internet.

Password Tips

  • Do not use your Social Security number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers, and special characters such as # and @. Do not use your online banking username and passwords as credentials for other online accounts.
  • Protect your online passwords. Don’t write them down or share them with anyone.
  • Protect your answers to security questions. Select questions and provide answers that are easy for you to remember, but hard for others to guess. Do not write down your security questions or answers or share them with anyone. If you have selected security questions on other websites, avoid using the same questions.

Email Tips

  • Be wary of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders.
  • If you receive a suspicious email, do not respond or provide any information.
  • If you think you may have responded to a phishing email with personal or account information, contact Highland Bank Customer Support at 1–877–457–1305.