Technical Requirements

Last updated: 03-14-2016

To provide you the most effective and secure online access to Highland Bank accounts and services, we strongly recommend that you use or upgrade to the latest version of software supported by Highland Bank.

If you have any questions, please contact us.

Browser Requirements

We are continually upgrading our online services to provide you with the most valuable and secure online access. As we add new features and enhancements to our service, there are certain browser versions and operating systems that do not support these changes.

The current supported browsers are:

  • Internet Explorer 9.0 or later
  • Mozilla Firefox (Current Version)
  • Google Chrome (Current Version)
  • Apple Safari 6.0 or later

PDF Requirements

Adobe Reader (Version 11.0 or later) is required to access documents being provided to you in PDF format (for example, Online Statements or Spending Reports). Click on Adobe System Requirements to determine the latest requirements. The basic Adobe Reader software is available for free directly from Adobe.

Important PDF Reminder

For Mac users

If you access a PDF document from a Mac, the PDF may be automatically copied to its desktop or to an easily accessible download folder.

For PC users

If you access a PDF document from a PC the PDF may remain among its cached files.

Personal information may easily be accessed by others using the same computer if left on the desktop, in a download folder or in the cache. If you are in a non-secure location, be sure to delete the file after viewing it and empty the Trash (for Macs) and or clear your cache (for PCs).

How to turn on Compatibility Mode in Internet Explorer 11.x

If you upgrade to Internet Explorer 11.x you may experience functionality issues that can be resolved by turning on Compatibility Mode.

First log into Internet Banking then execute the following command.

  1. First, open the "Tools" menu by holding down the Alt key and pressing "X" or click on the sprocket icon on the upper right-hand corner of IE10.
  2. Click on Compatibility View Settings
  3. Click the Add button at the top. Click the Close button

To clear your cache on Internet Explorer 10.x or Internet Explorer 11.x

  1. First, open the "Tools" menu by holding down the Alt key and pressing "X" or click on the sprocket icon on the upper right-hand corner of IE10.
  2. Hover over the safety menu option.
  3. Look for Delete Browsing History. Click the Delete button.

To clear your cache on Internet Explorer 9.x

  1. First, open the "Tools" menu by holding down the Alt key and pressing "X" or click on the sprocket icon on the upper right-hand corner of IE9. Click on General tab.
  2. Look for Browsing History. Click the Delete button.

To clear your cache on Firefox

  1. Select Tools, and select Clear Recent History.
  2. For the "time range to clear" section, select Everything.
  3. Click on the drop-down for the Details menu and check the box Cache.
  4. Click Clear Now.

To clear your cache on Safari

  1. Select History.
  2. Select Clear History.
  3. Click Clear to close dialog box.

Hardware and Operating System Requirements

Please consult with your browser vendor and Adobe to obtain the minimum hardware and operating system requirements that apply to the software versions you are currently using or wish to install.

The current minimum OS versions are:

  • Windows Vista or later
  • Mac OS 10.7 or later

Please Note:

When you make changes to your computer software or equipment, our system may require you to re-confirm your identity online the next time you visit our web site to conduct online transactions. This is for your own protection.