Information Security Policy

At Highland Bank your privacy and security is important to us. All transmissions between your computer and our computer network are encrypted using industry standard protocols. In order to access your account information and to transact business using our Internet Banking system you must have both an AccessID and Password. In addition, some business applications require the use of a token for additional security.

AccessID’s and Passwords

When using our Internet Banking tools you will be prompted to enter both your AccessID and Password. For your protection remember to choose AccessID’s and Passwords that are only know to you. We recommend that you never share them with anyone who claims to represent Highland Bank. Do not use your Social Security Number as your AccessID or Password.

It is good practice to change your password frequently. It is also a good idea to use a combination of letters, numbers and “Special Characters” when you are creating and changing your password.

You can change your password by logging into Internet Banking and then select “Options” to change your password. If you forget your password you can reset it online using the “Forgot Password / Pin” link after you entered your AccessID.

You also play an important role in protecting your privacy and security. Protect the security of your AccessIDs and Passwords. If you believe someone else may have obtained your AccessID and/or Password please contact us immediately to change your password.

Online Banking Session Termination

For your security, we will terminate your secure online banking session for you after 15 minutes of inactivity. If your session is terminated you can simply return to the Home Page and login under the Internet Banking section of our website.

Remember to logoff after you have completed your banking activities. It is also recommended industry practice to close your browser after you have logged out and you should also periodically clear your browser history to make sure that your information is cleared from your browser’s memory.

We don’t recommend that you use a public computer to transact Internet Banking Activities.